FAQs

In the event of an accident while you are in the UK please call our emergency helpline, open 24 hours a day on 01423 535 795.

We’ll recover your vehicle after a road traffic accident to a destination within 10 miles. If you’re not at fault we can assist you in arranging a hire vehicle and the recovery of any uninsured losses via our chosen panel of specialist representatives or solicitors.

All Rescuemycar.com memberships provide ‘Accident Assistance’ within the UK as standard.

Your cover begins 24 hours after purchase or on the start date you have selected, whichever is later.

Your membership has a cooling off period of 14 days from the start date, or the receipt of your membership details, whichever is later. Providing you have not made a claim in this period we’ll refund your premium less the cancellation administration charge. If you wish to cancel your membership after the 14 day cooling off period we are unable to offer a refund.

If you would like to cancel your membership please contact our customer service team on 01423 535 795.

Yes, we’ll happily provide a ‘Pay on use’ service for faults or incidents that you are not covered for. From £110, we’ll arrange for help to be sent to the scene of the incident.

If you wish to use this service please call our emergency helpline, open 24 hours a day on 01423 535 795.

Yes, you can change your membership at renewal, or upgrade during the membership year depending on the membership you have purchased. It is not possible to upgrade your membership to cover a claim for an incident that has already occurred.

You can amend your membership online www.rescuemycar.com/existing-customers/amend-your-membership/

Alternatively, to discuss your renewal or amend your membership details over the phone, please call us on 01423 535 795.

If your policy isn’t due for renewal and you’d like to upgrade or make a change to your membership, you can now request amendments to your membership online.

Yes, your membership will automatically renew each year on the payment details you have provided, unless you have requested otherwise. We will always notify you of your pending renewal, confirming any changes to your premium and whether we will automatically renew your membership.

If you would like to discuss your renewal, please call us on 01423 535 795.

Renewing online couldn’t be easier, simply follow the links provided in your renewal invitation to renew your policy online. If you don’t have your invitation to hand, you can log on to view your renewal here. www.rescuemycar.com/renew/

With a Rescuemycar.com membership, you are covered for an unlimited number of call outs.

Yes, providing your caravan or trailer is attached to your vehicle at the time of the incident and does not exceed 7 metres in length, we’ll recover it to the same destination as your vehicle at no extra cost.

Please be aware that we do not cover breakdowns or faults to the caravan or trailer itself.

At Rescuemycar.com we work hard to provide the highest level of service to meet the needs of our members. If you feel that our service has fallen below the level you expect, we will do everything we can to ensure your complaint is dealt with quickly and fairly. Please email complaints@rescuemycar.com or for more information on our complaints procedure please refer to our Terms and Conditions.

You’ll need to provide your friend or family member with your policy number and ask them to give us a call on 01423 535 795. Remember to remind them to tell us they were recommended by you to receive £5 off your next renewal.

There are no age restrictions for our UK cover, but it is essential that vehicles are taxed and possess a valid MOT. This requirement applies to all vehicles, even those that may be considered exempt. For European cover, vehicles must be younger than 16 years at the time of policy purchase.

Yes – you are covered for us to change your tyre or if not possible, recover you within 10 miles to a destination of your choice - Unless service cannot be affected because the vehicle does not carry a serviceable spare wheel (not applicable to motorcycles or vehicles which are manufactured without a spare wheel), aerosol repair kit, appropriate jack or, the locking mechanisms for the wheels are not immediately available to remove the wheels.

Yes, we cover for running out of fuel. This is restricted to a 10 mile recovery unless caused by mechanical or electrical failure.

Yes, if the incorrect fuel has been added to your vehicle, we will arrange for the draining and disposal of incorrect or contaminated fuel, plus provide up to 10 litres of the correct fuel. If this does not resolve the incident, we will recover your vehicle up to 10 miles. You will not be charged an excess fee for misfuelling if you have the option selected on your policy.

Yes, if your keys are locked within your vehicle a recovery agent would attend the scene and try and retrieve them for you. If we are unable to do this or your keys have been lost or stolen, we would be able to offer a recovery service restricted to 10 miles.

If you are looking for more comprehensive cover why not take advantage of our Key Cover? This can be added within the first 7 days of your policy, it’s only £19.99 for the full year and offers £1,500 worth of protection. For further information please contact our Sales Team on 01423 535 795 alternatively email sales@rescuemycar.com.