Q: What is your cancellation procedure?
A: To cancel your policy you can chose from one of the following options;

• Post a signed and dated letter with a short explanation stating you would like to cancel your policy
• Email us at customerservice@ncionline.co.uk from the registered email address you provided at inception
• Call our customer service team on 01423 504 689 to cancel cover over the phone.

Please note that cancellation requests that are emailed or posted may take longer to process and cannot be backdated, so if you require immediate cancellation we would recommend to call us.

Q: Am I covered to drive in Europe?
A: This will show in your policy wording if you are unsure you can call our Customer Service Team on 01423 504 689 and an advisor will be able to help.

Q: Can I drive any car?
A: This information is stated on your Insurance Certificate under section 6 if you require further clarification on this then you can call our Customer Service Team on 01423 504 689.

Q: How do I make a complaint?
A: At NCI, we aim to make the insurance process simple, quick, easy and stress free. If you feel we have fallen below the quality of service you would expect, please don’t hesitate to get in touch and we will do everything we can to put this right.

To make a complaint, please email complaints@ncionline.co.uk. To speak to a member of staff directly you can call our Customer Services team on 01423 504 689. Alternatively, you can write to us using the following address:

NCI Insurance Services Ltd
4^th Floor, Clarendon House
Victoria Avenue
Harrogate
North Yorkshire
HG1 1JD

For more information regarding our complaints procedure please refer to page 3 of our Terms of Business.

Q: Can I protect my no claims bonus mid-way through my policy?
A: This can only be done at the beginning of a policy or at renewal.

Q: Do I earn no claims bonus as a named driver?
A: It is only the policyholder that earns the no claims bonus.

Q: How much do you charge for change of vehicles?
A: There is a standard £35 administration fee however if you call our Customer Service Team on 01423 504 689 an advisor will be able to run through a quote with you.

Q: Do you do multicar policies?
A: We don’t however if you take out a 2^nd policy with us we will look to give you a discount to do this.

Q: How do I get my no claims bonus?
A: Once your policy has ended we will send this to you in the post.

Q: I purchased a policy but my vehicle is not showing up insured am I ok to drive?
A: Yes as long as your policy has incepted then you are insured to drive your vehicle.

Q: Can I use my company car discount on a private car policy?
A: In some cases, please call our offices to discuss 01423 504 689

Q: Can I add a named driver to my policy?
A: Yes you can add a driver on to your policy if you call our customer service team on 01423 504 689 an advisor will be able to help you with this.

Q: Do I have to pay a windscreen excess?
A: Yes if your windscreen needs replacing there is a £100 excess but if the windscreen can be repaired you would not need to pay the excess.

Q: When will my details appear on the MID database?
A: Your details can take 5 working days to appear on the Motor Insurance Database.

Q: Who are close premium finance?
A: They are one of the finance companies we use to manage your direct debit.

Q: Can I use my no claims bonus on 2 vehicles?
A: Your no claims bonus can only be in use on one vehicle at any one time.